Medical Associate
3 days ago
Location: IT Park, Lahug, Cebu City
Schedule: Nightshift
WORK ON-SITE
As a Medical Associate, you will handle medical-related inquiries, process healthcare information, and assist members with benefits, claims, authorizations, and general health plan concerns. You will ensure accuracy, compliance, and exceptional service in every interaction while following HIPAA and healthcare guidelines.
Key Responsibilities:- Assist patients and providers with inquiries regarding benefits, claims, billing, and coverage
- Review and process medical documentation with accuracy
- Provide clear and empathetic communication in phone, email, or chat channels
- Verify patient information and ensure compliance with healthcare policies
- Document case notes accurately and coordinate with internal teams for issue resolution
- Maintain high service quality and confidentiality at all times
Qualifications:
- College Graduate in Medical Allied
- Background in healthcare, nursing, medical technology, pharmacy, or related fields (preferred)
- With or without BPO experience (healthcare experience is an advantage)
- Willing to work onsite and in shifting schedules
Why Join Us?
- Competitive salary package + performance bonuses
- HMO coverage on Day 1
- Paid training with comprehensive healthcare knowledge
- Career growth opportunities in healthcare operations
- Supportive and professional work environment
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