Associate Director

2 weeks ago

Manila, National Capital Region, Philippines GreenTree Advisory Services Pvt Ltd Full time ₱1,500,000 - ₱3,000,000 per year

Key Performance Indicators

Business Delivery:

  • Manage the end-to-end Quality process for all business units, ensuring robust measurement frameworks, audits, and performance metrics are established and tracked
  • Monitor performance through KPIs and analytics to identify trends, gaps, and improvement opportunities
  • Create & implement robust QA framework including measurement criteria, sampling design, insights and analysis structure & governance. In touch with industry standards of QA practices and partnering with cross functional teams to bring it to life
  • Partner with operations, training, Process Excellence, Analytics to deliver on key customer and compliance metrics for the site.
  • Enhanced client delivery through process improvement, automation. Reduce business costs through innovation and automation.
  • Working knowledge of Automated QA, QMS, ML, AI & RPA practices. Usage of strategic tools like six sigma, lean, design thinking & agile tools to always stay ahead of competition and create a niche brand for the business and client.
  • Promote a culture of agility, innovation, and continuous improvement.
  • Mentor and lead teams in process redesign and quality improvement projects
  • Develop and execute change management plans to ensure successful adoption of new processes
  • Manage health of compliance and business risk for all accounts by preempting risks and managing it timely
  • Partner with training on TNI and advisor improvement journey

People Delivery

  • Manage a team of quality Leads, AM's, Managers & Sr. Managers for various businesses.
  • Plan people development and succession planning for team.
  • Identify KSA and plan upskilling of the team to meet business and industry standards.
  • Responsible for people's annual goals and month-on-month review
  • Create a culture of Customer Experience across all teams.

Required:

  • Preferred Educational Qualifications Graduate/Postgraduate
  • 10 years of experience in quality management, process improvement, or a related field
  • Strong expertise in leading Six sigma, lean projects. Green Belt/Black Belt certification preferred
  • Experience in leading digital transformation projects using AI & RPA tools.
  • Experience in creating and managing strategic QA framework.
  • Experience in leading client interactions

Experience in leading BPaas quality systems transitions and manage BPaas businesses

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