End User Support Team Lead

3 days ago

Quezon City, National Capital Region, Philippines Home Credit Philippines Full time ₱400,000 - ₱800,000 per year

What you will do:

  • Leads projects / tasks involving IT End-User-Support Team
  • Conducts investigation on complex, critical and/or incident tickets involving End-User-Support Team
  • Monitor IT End-User Support team task / tickets to ensure proper handling and resolution within SLA.
  • Review existing process and propose new strategy to enhanced support by implementing new approach or by automation and digitalization.
  • Empower the team to resolve complicated concerns.
  • Implements company policies and guidelines.
  • Review and evaluate computer hardware and peripherals.
  • Handle related tickets from Jira Service Desk ticketing system and provide technical support, as necessary.
  • User account management via Active directory, IDM, CyberArk, and Mobile Iron but not limited to.
  • Problem Management related efforts that could lead to cost savings/reduction, efficient process and reduce recurring tickets.
  • Coordinates with third-party vendors for support and assistance.
  • Collaborate with other teams for alignment and/or faster resolution.
  • Author and updates a knowledge based and run books.
  • Maintain IT-End-User Support Team equipment's inventory.

What you need to have:

  • Minimum 4 years' experience as IT End-User-Support Lead or equivalent
  • Experienced in People Management
  • Advance to expert experience in Office365, SharePoint and MS Teams support.
  • Advance to expert experience in Active Directory and Group Policy support
  • Advance to expert experience in Windows OS support
  • Advance to expert experience in Network Troubleshooting.
  • Advance to expert experience in Account Management.
  • Advance to expert experience in Android OS Configuration
  • Advance to expert experience in IOS / MAC OS Configuration
  • Expert in supporting Computer Hardware and peripherals.

What can make you stand out:

  • ITIL Certified
  • Microsoft Certified
  • CCNA or other related Certification
  • PowerShell / Batch Scripting or similar

Job Perks You'll Enjoy:

  • Up to 20% variable performance-based bonus
  • HMO on Day 1 and HMO dependents coverage including same-sex partners
  • Access to mental health and wellness partners
  • Wellness Leaves and Birthday Leave
  • Internal career mobility options
  • Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

LI-GA1

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