Customer Care Professional

Customer Care Professional - UK Servicing

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine's 2025 World's Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact on this role?

Discover career opportunities with a global service leader.

Begin an amazing career with American Express and make customer experiences in the UK.

Unexpected things happen every day. And when they happen to our customers, we're there to help them get back on track. By joining American Express, you'll be a part of an enthusiastic team of individuals in the Philippines who accomplish the extraordinary every day. You'll have the opportunity to deliver on our brand promise by providing world-class service to our customers in the UK with your skills, experience and talent. You'll focus on your passion to serve, generating loyalty and doing business with utmost integrity and attention to detail.

Job responsibilities:

 

• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.

• Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.

• Listen to the real need and provide relevant solutions to get the job done right the first time with our products and services.

• Grow and nurture customer relationships on every interaction that results in measurable customer value.

• Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.

• Meet and exceed quality goals, compliance regulations and productivity targets

• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications

• Navigate computer systems and applications to service our customers, and enable them to get the most from our online and mobile platforms

Minimum Qualifications:

 

• At least Senior High School Graduate for new curriculum; at least college level for old curriculum 

• At least 1 year BPO experience​ with CSAT/NPS as a metric. 

• CSAT/NPS should be within the past 6 months

• Should be currently taking inbound calls​. 

• Strong Customer Service experience highly preferred​ 

• Banking and Financial experience should be within the past 6 months 

Preferred Skills:

 

• Demonstrate personal excellence by remaining positive in difficult situations

• Display a passion to serve by delivering outstanding service in every interaction with our customers

• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our customers

• Strong interpersonal, communication, verbal and written skills

• Assertiveness to handle difficult conversations

• Excellent negotiation, influencing and resourcefulness skills

• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail

• Confidence to work in a virtual environment
  
  

Additional Details:
 

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

  • Must have at least 25 MBPS internet connection plan / speed

  • Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 

• Competitive base salaries

• Bonus incentives

• Support for financial well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.   
  
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).