Transaction Monitoring Manager

23 hours ago

Pasay, National Capital Region, Philippines Visa Philippines Business Processing Center, Corp. Full time ₱1,500,000 - ₱2,500,000 per year

Job Description

  • Ensure the effective and efficient week-to-week operations of the Transaction Screening team (TSS) in Pasay - and that daily/weekly targets are met
  • Own the development of your analysts/senior analysts through effective OKR setting and performance management
  • Identify key insights and actions from the Weekly and Monthly TM reporting and share any standout themes with the Team Manager
  • Complete the monthly team QA and oversee all projects and processes to continuously improve the quality of Analyst work and drive customer experience.
  • Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where required
  • Support the Training Team/Senior Analysts with the design and delivery of onboarding/ ongoing training of the team
  • Support the Team Manager with internal (e.g., Customer team) and external (e.g., client) meetings where required
  • Be an escalation point for challenging transactions, HVTs, or clients/CSM requests (e.g., in Open) with the support of the Senior Analysts.
  • Ensure the TSS team meets key SLAs, including resource and shift planning.
  • Own all client issues and actions related to the TSS team
  • Assist Compliance Management with complex queries, reporting, and analysis of client behaviour
  • Collaborate closely with Compliance Management on the delivery of the wider compliance and business framework

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Essential:

• Previous Manager experience gained within the Compliance sector

• Proven track record of being able to inspire and nurture a team to reach a collective goal

• Excellent organization skills and ability to priorities tasks in an ever-changing work environment

• Is confident in their ability to speak with clients directly to resolve any concerns/queries they may have

• Competent working independently but is comfortable escalating when needed

Desired:

• Previous Manager experience gained within the Transaction Monitoring section of Compliance (Anti Money Laundering) and/or running a 24/7 team

• Qualification in Anti Money Laundering or equivalent in related field

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