
Senior Trainer
2 days ago
CORE RESPONSIBILITIES
- Conduct V&A, business communication, and soft skills training.
- Assess communication levels using tools like Versant or AMCAT.
- Design custom training materials for specific accounts.
- Provide feedback and coaching to improve agent performance.
- Support nesting and floor-level training sessions.
- Track learning progress and post-training assessments.
- Collaborate with Ops, Quality, and HR on training gaps.
- Facilitate refresher courses and stay updated on industry trends.
QUALIFICATIONS:
- Bachelor's degree in Education, Human Resources, or a relevant field
- 1-2 years of work experience as a Senior Trainer in a BPO industry.
- Knowledge of Learning Management Software (LMS).
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- Additional certification in training is a plus
- Willing to work onsite in Davao City
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