Call Center Communications Trainer
3 days ago
Position Title: Communications Trainer (Cebu) | Hybrid
Work Arrangement: Hybrid (Onsite during training period) in Cebu
Start Date: ASAP
Account Type: Talent Skilling
Support Type: Support
Shift Schedule: 12 PM - 9 PM | Fixed weekends off
Qualifications:
- High school graduate or equivalent (High school/senior high school)
- At least 1 year of experience as a Trainer in any industry
- Open to process trainers, even those from non-BPO backgrounds
- Excellent English communication skills
- Exposure to American culture is a plus
Key Responsibilities:
- Needs Assessment: Assess the current communication skills of individuals or teams to identify areas for improvement.
- Curriculum Development: Create training materials, workshops, lesson plans, and resources tailored to specific communication needs.
- Training Delivery: Conduct workshops, classes, and seminars to teach effective communication techniques, including public speaking, interpersonal skills, professional development, and interview skills.
- Feedback & Coaching: Offer constructive feedback and coaching during sessions to help trainees enhance their verbal, written, listening, and body language skills.
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