dining supervisor

1. Operations Management

• Supervise and coordinate daily dining floor activities to ensure smooth and efficient service.
• Ensure that tables are properly set, orders are accurately taken, and food is served promptly.
• Monitor cleanliness, sanitation, and organization of the dining area at all times.
• Coordinate with the kitchen team to ensure accuracy and timeliness of food orders.
• Manage inventory of dining supplies such as utensils, linens, condiments, and menus.

2. Staff Supervision and Training

• Oversee, schedule, and assign duties to waiters, bussers, and other dining personnel.
• Train and mentor staff on customer service standards, menu knowledge, and proper dining etiquette.
• Conduct regular briefings before service hours to communicate daily specials, promotions, and key updates.
• Monitor staff performance and provide constructive feedback or coaching as needed.

3. Customer Service

• Ensure guests receive exceptional service and address any concerns or complaints promptly and professionally.
• Promote a welcoming and friendly dining environment that enhances guest satisfaction and loyalty.
• Handle special guest requests and assist in accommodating VIP or group reservations.

4. Compliance and Standards

• Ensure that all dining operations comply with company policies, food safety, and sanitation regulations.
• Monitor employee grooming, attendance, and compliance with uniform standards.
• Support the implementation of promotional activities, events, and restaurant initiatives.

5. Reporting and Coordination

• Report operational issues, guest feedback, and staffing concerns to the Restaurant Manager.
• Assist in staff scheduling, attendance tracking, and performance evaluation.
• Participate in regular meetings to improve service quality and operational efficiency.

• Bachelor's degree or vocational diploma in Hospitality Management, Hotel and Restaurant Management, or related field preferred.
• Minimum of 2 years of experience in food service or restaurant operations, with at least 1 year in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service orientation and problem-solving abilities.
• Knowledge of food safety, sanitation, and service standards.
• Flexible to work on weekends, holidays, and shifting schedules.