IT Operations Support Manager with 10k Sign On Bonus and 25 Night Differential | Hybrid Set up

Connext
is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a
IT Support Manger
who will be working with Connext's Client in the United States of America

What's in it for you?

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• Company-provided equipment
• Annual Merit Increase
• 25% Night Differential
• Sign On Bonus - Php 10,000

Job Summary

• The IT Support Manager leads the IT support team in delivering end-user IT services globally, including End User Computing (EUC), IT Asset Management (ITAM), and related processes. This role combines technical expertise, leadership, and strategic management to ensure IT support operations run efficiently, assets are managed effectively, and services meet compliance and performance standards.

Responsibilities

• Lead and manage the IT support team, including daily operations, ticket resolution, performance reviews, training, and career development.

• Oversee and optimize IT support processes, ensuring service levels are met, escalations are handled, and customer satisfaction is maintained.

• Manage joiner/mover/leaver processes, device configurations, and software/hardware upgrades with minimal disruption to users.

• Maintain and improve IT support tools, systems, and policies in alignment with IT Asset Management (ITAM) and procurement standards.

• Deliver and support end-user computing services, including desktops, laptops, mobile devices, printers, unified communications, and meeting room equipment.

• Implement and manage endpoint security measures, ensuring compliance with company policies and best practices.

• Develop and execute ITAM strategies for tracking and managing IT assets throughout their lifecycle, including acquisition, maintenance, and retirement.

• Ensure accurate asset tracking, inventory management, licensing compliance, and cost optimization.

• Lead IT procurement activities, vendor selection, and contract management, maintaining strong supplier relationships and monitoring performance against SLAs.

• Collaborate with other teams to align IT support with broader IT and business strategies, providing technical guidance to both technical and non-technical stakeholders.

• Identify recurring issues, analyze trends, and recommend process improvements to enhance service delivery and operational efficiency.

• Stay updated on emerging IT trends, technologies, and best practices relevant to IT support and asset management.

• Provide strategic input to department leadership and contribute to achieving departmental goals and
OKRs.

Qualifications and Require

• Proven experience in IT asset management, procurement, and vendor management.

• Understanding of IT asset management principles, lifecycle management, and best practices.
• Experience with IT support tools, ticketing systems, and procurement platforms.

• Familiarity with software licensing models and IT infrastructure components.
• Leads and manages teams effectively to achieve operational goals.

• Applies analytical thinking and problem-solving to address complex issues.

• Manages multiple complex projects from planning to completion.
• Clear and coherent both communication and interpersonal skills in English, with the ability to engage effectively with stakeholders at all le
vels.

Screening Cr
iteria

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of five (5) years in IT support or related experience.

• Minimum of three (3) years in a managerial role.

• Must have stable employment history.