Transaction Monitoring Analyst

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed

Role Summary:
The Transaction Monitoring Analyst is responsible for identifying and investigating suspicious activities related to money laundering, terrorist financing, and other financial crimes. This role involves monitoring and analyzing transaction data, preparing detailed reports, and ensuring compliance with regulatory requirements.

Duties & Responsibilities:

• Review merchants flagged daily through Client's transaction monitoring system and take appropriate action to mitigate risk identified e.g. contacting the merchant to gain an understanding of activity/business model, retaining funds if a risk is perceived, terminating the agreement, raising a SAR
• Ability to conduct complex investigations involving matters such as reviews of multiple associated accounts.
• Perform data analysis using Excel, and other tools to identify and assess patterns of suspicious activities. Generate regular and ad-hoc reports for management.
• Evaluate and assess risks associated with transactions and customer profiles. Escalate high-risk cases to senior management as needed.
• Assist in the maintenance of operational procedures/processes to ensure they are relevant and up to date
• Communicate with internal and external stakeholders: business units, customers and partners, providing expert advice and education on Risk related matters, whilst also building up Industry Fraud Risk contacts

Skills & Qualifications:

• Previous experience in transaction monitoring or fraud detection within the payments industry.
• Background in payments or financial services.
• Experience in a customer service environment.
• Fluent in English, with exceptional verbal and written communication skills.
• Analytical mindset capable of interpreting complex data and identifying patterns.
• A problem-solving approach, demonstrating a high degree of professional judgment, commitment, integrity, teamwork, and customer service.

NOTE: This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

Work Flexibility:
Work from home setup

Work Schedule:
For confirmation

Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave

Additional benefits/perks to all employees:
Onboarding training
Performance-based salary increase
Discretionary incentives based on client or individual performance
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

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By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.