Implementations Senior Specialist III

JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As an Implementation Solutions Specialist within the Commercial Bank International Onboarding, you will provide support for the implementation of Payments products and services. Partner with client and internal stakeholders to help provide a best-in-class experience. This team will work with new and existing clients to onboard, upgrade or add new products and services within agreed turnaround time. This is a great entry point into the Client Onboarding organization.

Job Responsibilities

• Perform account services setup and any other in-scope Payments product implementation while adhering to policy and procedures, regulatory requirements within the risk and control framework
• Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required
• Provide assistance to various internal partners to influence the end-to-end client experience and satisfaction.
• Own and drive transparency, escalation, and resolution of risks and issues to closure.
• Support process improvements by working closely with the team and functional partners to continually enhance the client on-boarding process.

Required qualifications, capabilities and skills

• Minimum of one year of experience in client management or operations roles with BA/BS degree.
• Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
• Strong English written/verbal communication ability, especially via phone and e-mail channels.
• Adaptable to a changing, dynamic work environment
• Proven ability to manage conflict
• Proficiency in Microsoft Office Suite and other desktop/internet-based applications and tools.

Preferred qualifications, capabilities, and skills:

• Project management experience, would be beneficial
• Proficiency in languages besides English would be an added advantage

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.