Senior Customer Service
5 days ago
Roles / Responsibilities
- Act as the primary point of contact for client accounts.
- Provide personalized solutions and ensure timely service delivery.
- Conduct follow-up calls, provide updates, and accurately document information using CRM tools.
- Schedule and coordinate dispatch activities, monitor dispatch schedules, and promptly resolve issues.
- Maintain accurate and up-to-date client records.
- Address client inquiries, resolve concerns, and provide information about services.
- Experience in Facility Management is a plus.
Qualifications:
- 3 to 5 years of BPO experience.
- Experience working in a fast-paced, remote environment.
- Previous experience as an SME, Team Lead, Quality Analyst, or in Escalations is a plus.
- Strong ability to meet deadlines, prioritize tasks, and manage multiple projects simultaneously.
- Excellent customer orientation and communication skills.
- Proficiency in Microsoft Office programs (Outlook, Excel, Word) and internet research tools.
- Strong attention to detail and a high level of accuracy in all outputs.
- Willing to work on-site (Madrigal Business Park, Alabang).
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