BPS Leader for PH Operations

6 days ago

Taguig, National Capital Region, Philippines DXC Technology Full time $90,000 - $120,000 per year

Job Description
Essential Job Functions:

  • Life & Annuities domain expert with call center experience
  • Hands on problem solving, risk mgmt. and drive solutions
  • Minimum 8 yrs of experience in L&A and overall experience of 15+ in the BPS Contact Center and Insurance Industry space
  • Optimizing operational expenses while ensuring delivery remains within budget
  • Experience with insurance technology platforms, automation tools, and digital transformation initiatives
  • Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance
  • Supervise and mentor a team of managers, senior analysts, and analysts
  • Collaborate with cross-functional teams to enhance and streamline business processes
  • Analyze data and performance metrics to identify areas for improvement
  • Ensure that the team meets or exceeds performance targets and quality standards
  • Participate in budget planning and resource allocation
  • Report regularly on process performance and improvements
  • Contribute to the development of strategic process-related plans

Basic Qualifications

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Proven experience in business process transactions
  • Proficiencies in business process management and optimization
  • A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

  • Advanced degree in a relevant field a plus
  • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
.

  • Sales Team Lead/ Store Team Leader

    6 days ago

    Taguig, National Capital Region, Philippines GameOne PH Full time

    HIRING: Team Leader Location: Market Market or Festival Mall AlabangWe're looking for an experienced Team Leader to lead our retail team and ensure smooth daily operations.Qualifications:College level or Bachelor's degree (Marketing or Business preferred)2–4 years TL , supervisory or managerial experience in retail/hospitalityKnowledge in sales and POS...

  • Operations Leader

    4 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,500,000 - ₱2,500,000 per year

    Standing at the forefront of team delivery.As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team's objectives and allotting resources to achieve optimal results and meet the company's goals. You...

  • Area Operations Manager

    4 days ago

    Taguig, National Capital Region, Philippines Skintific PH Full time ₱1,500,000 - ₱2,500,000 per year

    Join a Collaborative and Growth-Oriented Workplace at SKINTIFICAre you seeking a dynamic, supportive work environment with competitive benefits and a clear path for career development? AtSKINTIFIC, we're committed to building a culture where our people thrive—together.Why Choose SKINTIFIC?Competitive compensation and comprehensive benefits...

  • Area Operations Manager

    4 days ago

    Taguig, National Capital Region, Philippines Skintific PH Full time ₱900,000 - ₱1,200,000 per year

    Join a Collaborative and Growth-Oriented Workplace at SKINTIFICAre you seeking a dynamic, supportive work environment with competitive benefits and a clear path for career development? AtSKINTIFIC, we're committed to building a culture where our people thrive—together.Why Choose SKINTIFIC?Competitive compensation and comprehensive benefits...

  • Business Partner Due Diligence Operations Analyst/Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Continental Full time ₱900,000 - ₱1,200,000 per year

    Your tasksFalse Positive ClearingFalse Positive clearing for Sanctions screeningAdverse Media ScreeningUltimate Beneficial Owner (UBO) ScreeningInternet ResearchContinuous ScreeningEntry of Business Partner Information + data correctionManual Entry of BP information into the KYBP tool (depending on processes defined by the sectors/group functions)Correction...

  • Operations Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Operations Team Leader - UK CEN#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...

  • PH Registered Nurse

    6 days ago

    Taguig, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per year

    The opportunityAccess Healthcare is seeking a highly skilled and compassionate PH Registered Nurse to join our dynamic team in Taguig City, Metro Manila. As a PH Registered Nurse in our BPO Healthcare division, you will play a vital role in delivering exceptional patient care and supporting the overall operations of our healthcare services.Key...

  • Accounts Payable Shared Services Center Leader

    4 days ago

    Taguig, National Capital Region, Philippines Talentview for HelloConnect, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • We are Looking for BPO Operations Leaders

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    The OpportunityWe are seeking for experienced BPO Operations Leaders to join our dynamic team in Taguig City, Metro Manila. As a Director, VP, or SVP-level Operations Leader, you will play a pivotal role in overseeing and driving the success of our world-class call center and customer service operations.Key ResponsibilitiesProvide strategic leadership and...

  • Operations Team Leader

    1 week ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Position Summary:We are seeking a dedicated Team Leader for our Content Writer program, with English native-speaking fluency. In this leadership role, you will be responsible for guiding and supervising a team of content writers, ensuring the creation of accurate, contextually relevant, and ethical content. Your leadership will be essential in maintaining...