
SD-WAN Network Engineer Tier 2
1 week ago
- Monitor and manage SD-WAN infrastructure (Cisco Viptela, VMware VeloCloud, Fortinet, Silver Peak, etc.).
- Troubleshoot and resolve network incidents, connectivity issues, and performance problems.
- Perform configuration, upgrades, and policy changes in customer SD-WAN environments.
- Work with ISPs and vendors to resolve WAN and circuit-related issues.
- Ensure SLA compliance, availability, and performance of SD-WAN services.
- Provide Tier 2/3 escalation support for customers or internal teams.
- Create and maintain technical documentation, runbooks, and knowledge base articles.
- Support integration of SD-WAN with security tools (firewalls, ZTNA, SASE, etc.).
- Participate in change management and implementation of new network solutions.
Skills & Qualifications
- Strong understanding of networking fundamentals (TCP/IP, routing, BGP, OSPF, MPLS, VPNs).
- Hands-on experience with SD-WAN technologies (Cisco Viptela, VMware VeloCloud, Fortinet, Palo Alto Prisma SD-WAN, etc.).
- Familiarity with cloud networking (Azure, AWS, GCP).
- Knowledge of network security concepts (firewalls, IPSec, SSL, segmentation).
- Experience with network monitoring tools (SolarWinds, Zabbix, PRTG, etc.).
- Strong troubleshooting and problem-solving skills.
- Certifications (advantageous): Cisco CCNA/CCNP Enterprise, NSE (Fortinet), VCP-NV, or equivalent.
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