IT Business Solutions Analyst

1 week ago

Manila, National Capital Region, Philippines QBE Group Shared Services Centre Full time ₱900,000 - ₱1,200,000 per year

Primary Details

Time Type: Full time

Worker Type: Employee

Happy to talk flexible working arrangement

The purpose of this role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with technology teams to deliver system incidents, enhancements, and solutions, as well as conducting analysis of business needs and managing stakeholders to support organisational growth and promote positive changes in the analysis process. Additionally, this role acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements.

Responsibilities:

  • Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
  • Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
  • Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
  • Implement risk reduction opportunities for projects and change management, including executing user acceptance testing.
  • Assist in the development of project documentation and best practices.
  • Analyse workflow and create process maps to identify areas for improvement.
  • Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
  • Collaborate with developers and subject matter experts to achieve departmental service-level agreements.
  • Participate in implementation planning and support successful outcomes.
  • Complete system and procedure performance testing, providing recommendations for improvement.

Work Experience:

Necessary Work Experience includes:

  • Some relevant work experience.

Preferred Work Experience includes:

  • Workable understanding of process integrated with technology systems in an 'agile' framework.
  • Extensive experience in systems used in Consumer Lines such as Change, Guidewire, and Evolve.
  • Business analysis, technical analysis, and improvement experience, including Workday experience.
  • Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
  • Data analysis experience.
  • Process mapping experience.

Qualifications:

Necessary Qualifications include:

  • Tertiary Degree or equivalent combination of education and work experience.

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