cs representative

1 day ago

Davao City, Davao, Philippines DSLC DATA SUPPORT, INC. Full time $30,000 - $50,000 per year

About us

DSLC Data Support Inc was founded in 2014 in Davao City, originating from the establishment of Data Soft Logic Corporation (DSLC) in Los Angeles, California back in 2005. With an unwavering commitment, our primary objective is to foster innovation and transformation. Notably, we take pride in being recognized as pioneers in delivering cloud-based data management software services for the home healthcare sector in California. Our success stems from our ability to empower our workforce to develop groundbreaking products and solutions that reshape the utilization and administration of electronic data and systems in the healthcare industry. Furthermore, we uphold the value of human touch and intervention in customer support, recognizing its significance in our interactions with clients.

Qualifications

. Completed Senior High School or a Bachelor's Degree holder.

· With or without Customer Service work experience.

· Ability to communicate in English effectively.

. Basic computer navigation skills.

· Must be dynamic and open for new learnings.

· Willing to work on a night shift onsite

Tasks & responsibilities

  • Talks to customers on the telephone; presents software value to customers; and promptly recognize clients' needs.
  • Solves routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision.
  • Recognizes problems, collects and analyzes data, establishes facts, and draws valid conclusions with minimal supervision.
  • Works closely with Supervisor in matters that need escalation to the appropriate internal authority and issues requiring immediate attention and resolution. Provides special reports to Supervisor on as needed basis.
  • Takes ownership of assigned cases including documentation, making follow up calls, and maintaining records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken.

Work Arrangement

  • Onsite work

Benefits

  • Night Differential
  • Rice Allowance
  • HMO
  • Merit Increase
  • Weekends Off
  • Team Outings/Team Buildings
  • Birthday Incentive

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