Travel Operations Coordinator

4 days ago

Manila, National Capital Region, Philippines AS White Global Full time

Turn your expertise in travel and rewards into meaningful customer experiences with one of Australia's most innovative payment and lifestyle platforms—where premium travel, smart points usage, and exceptional service come together.
The Opportunity
Your skills in reward seat research, itinerary planning, and customer coordination will play a key role in delivering seamless, high-value travel experiences. You'll help customers maximize their points and enjoy stress-free travel arrangements—while supporting a dynamic team at the intersection of payments, rewards, and travel.

Why join us?

  • Proudly Great Place to Work certified
  • Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
  • Grow with stability: 100+ in our 10-Year Club by 2025
  • Dynamic talent network: 2,000+ across APAC and beyond
  • Competitive compensation with annual reviews
  • Comprehensive medical care for you and your family
  • Generous paid leave because work-life balance matters
  • Level up with LinkedIn Learning and tailored training
  • Flexible work setup

Staff Testimonial
" ASW is my second home and family. They have opened a lot of opportunities for me ." - Underwriting Assistant, ASW Philippines.

What You'll Do

  • Deliver end-to-end travel coordination by assisting customers with inquiries, preparing tailored itineraries, and researching destinations, accommodations, and transport options.
  • Manage reward seat and frequent flyer redemptions, ensuring customers receive the best possible value for their points.
  • Book flights, hotels, car rentals, and related services, negotiating with suppliers for competitive rates and availability.
  • Ensure all travel documents and requirements are complete, including visas, restrictions, and health advisories.
  • Use booking systems, CRM platforms, and online tools to manage reservations, maintain records, and stay updated on travel regulations.
  • Coordinate with internal teams to ensure seamless integration of travel arrangements across broader operational activities.

Key Criteria

  • Bachelor's degree in Tourism, Business Administration, or a related field.
  • At least 3 years' experience in travel and tourism, with strong expertise in reward seat research and frequent flyer programs.
  • Experience using the Sabre Global Distribution System (GDS) and the ability to build and route airfares confidently.
  • Background in travel contracts, reservations, or travel operations, with prior experience in the Australian travel market preferred.
  • Proven experience working in high-volume, fast-changing environment.
  • Adaptability to frequent changes, evolving processes, and shifting customer needs.
  • Strong problem-solving skills and the ability to tailor solutions creatively.
  • Excellent verbal and written English communication skills, with the confidence to engage customers professionally and independently.
  • Proficiency in Microsoft applications, with familiarity in platforms like Tramada, Salesforce, or Zendesk.

Work setup:

  • Manila (BGC, Taguig): Australian hours (6 am – 3 pm PHT) with a hybrid set up of once a month onsite.

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