Receptionist

The Receptionist will be responsible for managing front desk operations across two sites. This role requires a high level of professionalism, attention to detail, and excellent customer service skills. The Receptionist will coordinate VIP guest arrivals, handle hotel bookings, and manage internal room reservations for both sites.

Responsibilities:

Front Desk Operations (GBF & Exxa Sites)

• Greet and assist employees, visitors, and clients with courtesy and professionalism.

• Manage incoming calls, emails, and inquiries; route them to appropriate departments.

• Maintain visitor logs, issue visitor passes and enforce security protocols.

• Ensure reception areas are clean, organized, and always welcoming.

VIP Coordination

• Liaise with internal teams to ensure smooth and personalized VIP experiences.

• Prepare welcome kits and ensure all arrangements are in place for VIP visits.

• Assist VIPs Carpool Itinerary – Supported by 3rd Party Vehicle Team

Hotel and Travel Bookings

• Arrange hotel accommodations and transportation for VIPs and guests.

• Maintain relationships with preferred hotels and travel service providers.

• Track booking expenses and submit reports to the Admin Manager.

Room Reservation Management (GBF & Exxa)

• Manage booking schedules for meeting rooms and common areas at both sites.

• Coordinate with departments to ensure availability and proper usage.

• Maintain a reservation system or tracker and update it regularly.

Administrative Support

• Assist with courier services, mail handling, and other admin tasks.

• Support internal events and meetings as needed.

• Provide general administrative assistance to the Admin Manager and team.

Qualifications:

• Minimum 1–2 years of experience as a receptionist or front desk officer, preferably in a BPO or corporate setting.

• Strong verbal and written communication skills.

• Excellent organizational and multitasking abilities.

• Proficient in MS Office and hotel/travel booking platforms.

• Willing to work on a 24/7 shifting schedule, including weekends and holidays.

• Professional appearance and customer service orientation.

• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

Preferences:

• Experience handling VIPs and executive-level guests.

• Familiarity with hotel booking systems and travel coordination.

• Ability to work independently across multiple locations.

• Knowledge of room reservation systems or scheduling tools.

EQUAL EMPLOYMENT OPPORTUNITY

Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

• Contact information (e.g., name, address, email address, phone number)

• Professional qualifications and work experience

• Educational background and certifications

• Employment history and references

• Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.