Systems Engineer II

• Responsible for providing Level L2 support.
• Responds to incidents and addresses service requests.
• Responsible for scheduling and implementing Change Requests in compliance with Change Management policies.
• Responsible for providing new server builds.
• Responsible for Problem Management - Problem identification and solution of the problem.
• Responsible for implementing growth capacity requests (storage, CPU, memory).
• Oversees and handles email-related issues within the O365 environment.
• Follow security guidelines for the proper delegation of accounts and privileges.
• Actively participates in team meetings and activities.
• Foster strong, positive relationships with development teams, peers, L3 teams, and End users, emphasizing collaboration and open communication.
• Responsible for the ongoing management and maintenance of the Citrix environment.
• Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups and/or antivirus installations
• Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries
• Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.
• Proactively seeks opportunities to improve system operations, with a particular emphasis on automation and cost reduction.

• A bachelor's degree (Information Systems, Computer Science)
• Minimum 5 years' experience with Windows server operating systems including Windows 2012, Windows 2016, Windows 2019, and Windows 2022 in a large, corporate environment.
• Advanced knowledge and understanding of web server concepts and technologies.
• Advanced experience configuring and supporting web sites using Internet Information Services (IIS).
• Advanced experience supporting and configuring vmware.
• Advanced experience supporting Windows applications with multiple dependencies in a large infrastructure.
• Advanced experience with Windows performance monitoring and tuning.
• Advanced experience with Windows Active Directory including sites and services, schema, attributes, topology and security.
• Advanced experience with Windows Active Directory DNS, DHCP and WINS.
• Advanced experience with Microsoft Exchange 2010 and Office 365 as well as other Microsoft management applications like SCOM and SCCM.
• Advanced experience with Citrix XenApp.
• Advanced Windows troubleshooting and analysis.
• Strong interpersonal, communication, and follow-up skills, both in verbal and written forms, are essential for this role.
• Ability to define, analyze and resolve issues both effectively and efficiently.
• Proficient in working both independently and collaboratively with colleagues.
• Capable of efficiently monitoring, defining, analyzing, and resolving issues in a high-pressure production environment.
• Willing to work on shifts. Our support operates 24/7, requiring night shifts, which rotate among team members to avoid permanent night shift duties, including weekends.
• The team follows a compressed work schedule, with each member working 12-hour shifts per day, including weekends.

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