Account Manager
3 days ago
The Opportunity
AS White Global partners with leading Australian businesses to build high-performing international teams across Southeast Asia. With a focus on talent acquisition, integration, and management, we connect companies with exceptional professionals and ensure alignment both functionally and culturally. Our approach delivers long-term, transparent, and sustainable people solutions.
As an
Account Manager
, you will take on a critical role in nurturing client partnerships, acting as a strategic advisor, and ensuring service excellence across all engagements. This position offers the chance to step into a leadership capacity within a collaborative, high-energy team that values innovation, accountability, and results.
This role will initially be based fully onsite for the first six months, then transition to a hybrid setup of three days in the office weekly. Work hours will follow AU business hours (morning shift).
Key Responsibilities
- Serve as the primary point of contact for clients, building strong relationships and representing their interests within the business.
- Schedule regular check-ins to assess satisfaction, capture feedback, and identify growth opportunities.
- Champion client priorities internally, ensuring seamless communication and timely resolution of issues.
- Drive problem-solving initiatives to effectively address service challenges and client concerns.
- Oversee smooth onboarding of new clients, managing scope, deliverables, timelines, and resources.
- Contribute to team capability by identifying training opportunities and supporting professional development.
- Deliver clear and consistent account performance reports to both clients and senior leadership.
Skills, Experience & Qualification
- Minimum of 3 years' experience in account management, client services, or a related role within a consultancy or agency environment.
- Outstanding communication skills in English—both written and verbal—with the ability to influence and present confidently.
- Strong working knowledge of Microsoft Office and CRM platforms for account tracking and reporting.
- Exceptional relationship-building skills, with a proven ability to foster client trust and loyalty.
- Skilled in handling escalations and navigating complex issues with professionalism and tact.
- Proactive and resourceful, able to anticipate challenges and drive effective solutions.
- Highly organized, ambitious, and adaptable—comfortable thriving in a fast-paced, dynamic environment.
ASW Offers
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.
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