Quality Data

Job Description
Join the Quality team and play a key role in ensuring compliance with governmental regulations. As part of the Quality Oversight and Governance team within COS Global Quality Management, you'll oversee quality maintenance and reporting across all COS business groups. The Quality Data Manager will develop governance frameworks aligned with global best practices, providing essential data and metrics for informed decision-making. You'll become a subject matter expert in data storage, automation, and reporting, while quickly learning JP Morgan Chase's policies. Your work will support strategic objectives and enhance organizational performance, ensuring audit readiness and optimizing quality management initiatives for our global operations.

As a Quality Data & Reporting Manager II within the Quality Oversight and Governance team, you will play a pivotal role in ensuring compliance with global Quality Assurance standards. You will leverage your expertise in data analysis, automation, and reporting to promote process improvements and support strategic objectives. Your responsibilities will include conducting quality control reviews, performing root cause analysis, and fostering a collaborative team environment to enhance organizational performance.

Job Responsibilities

• Conduct comprehensive quality control reviews of any/all COS records, ensuring adherence to global Quality Assurance standards, utilizing advanced computer literacy skills
• Analyze and interpret data collected during reviews, challenging assumptions and verifying the integrity and reliability of the data
• Identify potential challenges in the Quality Assurance (QA) testing process and initiate solutions, leveraging advanced problem-solving skills and strategic thinking
• Perform root cause analysis on key issues, risks, and trends, making recommendations for addressing identified deficiencies or improvements to business processes
• Present review results to key stakeholders, tracking and monitoring corrections to identified critical defects, and ensuring effective cross-functional collaboration
• Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.

Required Qualifications, Capabilities, And Skills

• Demonstrated ability to monitor and analyze data and make appropriate recommendations to ensure success
• Strong and effective skills in problem solving and analytical reasoning
• Proven ability to conduct comprehensive quality control reviews and root cause analysis, with a focus on standards and procedure
• Advanced proficiency in using computer systems and artificial intelligence tools for data analysis and problem-solving
• Demonstrated experience in strategic thinking, with the ability to identify and implement process improvement
• Advanced skills in team leadership, coaching, and delegation, with a track record of fostering a collaborative and innovative work environment
• Experience with data analytics and knowledge of automation is a must: Python
• Strong project management skills

Preferred Qualifications, Capabilities, And Skills

• Extensive knowledge of quality management best practices, root cause and corrective action, defect elimination
• Demonstrated knowledge of Webstats, alternative Quality Assurance systems, and systems used by COS to support quality monitoring, reporting, and onboarding/service processes.
• Microsoft Access/Excel database knowledge
• Experience with data analytics and knowledge of automation preferably with the following (ie. Snowflake, allteryx, tableau, etc.)
• Ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.