URGENT HIRING

10 hours ago

Taguig, National Capital Region, Philippines Capgemini Philippines Corp. Full time ₱600,000 - ₱1,200,000 per year

Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Experience Required:

  • Strong communication & customer service skills in English and Thai
  • Minimum 2.5 years of international contact center experience
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
  • Prior digital/call center experience preferred.
  • Familiarity with Microsoft Office applications.
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Must possess effective time management and organizational skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Team oriented and self-motivated.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision making.
  • Must be able to effectively adapt to accelerating changes.
  • For remote work a secure workspace and effective internet connectivity is necessary.

Work Set-Up

  • Amenable to work onsite in our McKinley office for 3-4 months
  • Hybrid after training and nesting period
  • Day shift account

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