Associate BPM Lead

2 days ago

Taguig, National Capital Region, Philippines UST USource Full time $40,000 - $60,000 per year
  • Reviews submitted enrollment requests assigned via the enrollment queues
  • Processes according to established productivity goals while maintaining established quality goals
  • Takes initiative to check questions or unusual situations with management in accordance with established guidelines
  • Forwards enrollment discrepancies and documents to the enrollment outreach call team
  • Ensures thorough and timely completion of requests for additions, changes and terminations to subscriber and dependent records
  • Notifies his/her supervisor of trends that will impact internal and external customers
  • Adheres to "It Starts with You" Departmental Policy
  • Must be able to work required extra hours as dictated by business needs
  • Performs other duties as assigned

Qualifications

Education and Experience:

  • High School Diploma required an College Degree an advantage
  • Minimum of 3 years of experience in the health insurance industry with a combined focus on production and quality. College degree in lieu of experience will be considered

Knowledge, Skills, Abilities:

  • Demonstrated ability to deal effectively with others and willingness to be a team player
  • Demonstrated ability to communicate well via email
  • Familiarity with data processing and the ability to work with documented policies and procedures
  • Health Rules, Excel, Word, SharePoint, and any other system that logs productivity and triages workflow

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