Senior BPM Associate

1 week ago

Taguig, National Capital Region, Philippines UST Full time ₱250,000 - ₱500,000 per year

25 Openings

Taguig

Role description

Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.

Duties/Responsibilities:

  • Receive and respond to inbound phone calls for customer assistance
  • Respond to outbound phone call requests
  • Document all calls in ticketing and tracking systems
  • Respond to customer inquiries and provide data to customers within a required time frame
  • Act as liaison between claims department and providers
  • Research customer claims in the primary payor systems
  • Ensure highest level of customer service on every call
  • Maintain a comprehensive understanding of the covered plan benefits
  • Perform other duties as assigned or necessary

Required Skills/Abilities

  • High school degree required
  • At least 2 years experience in healthcare claims operations or related healthcare call center environment
  • Knowledge of Medicare/Medicare Advantage plans an advantage
  • Excellent verbal and written communication skills.
  • Attention to detail and problem-solving skills
  • Basic understanding of MS Office applications, especially Word and Excel
Skills

Healthcare,Call Center,Customer Service

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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