Service Desk Specialist

OverviewJob Title: Customer Resolution SpecialistReports To: Contact Center Operations ManagerHybrid Schedules: F-M, 10 am-9 pm or F-T, 12 pm-9 pmPosition SummaryThe Customer Resolution Specialist handles escalated customer service requests, priority appointment bookings, complaints, and billing inquiries with the highest degree of courtesy and...

Key Responsibilities:Register guest/s and assign rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understand and adhere to proper credit, check- cashiering, and cash handling policies and procedures.Understands room status and room tracking.Knows room locations, types of...

Introduction We are looking for dedicated and skilled Service Desk Administrators to provide technical support and ensure smooth operations for our MSP clients. The ideal candidates will be responsible for ticket resolution, client support, and assisting in the maintenance of our service desk systems.Key ResponsibilitiesProvide first and second-level support...

About Us:Scotty's Action Sports Network is a leading provider of premium marine tourism experiences across the Philippines, offering world-class scuba diving, island hopping, wakeboarding, and more. We operate in partnership with high-end resorts and uphold the highest standards of safety, professionalism, and customer service.Job Summary:We are seeking a...

LOCATION: FLB Corporate Center, Cebu Business ParkWORK TYPE: Full-time role WORK ARRANGEMENT: OnsiteSHIFT: Monday – Friday 10:00 PM – 7:00 AMPAY RANGE: Php 40,000 – Php 50,000About BSA SolutionsCome be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs- we're building careers. With offices in both the...

Embark on a fulfilling and engaging career.Great salary package & benefits plus a great working environment + personalized L&D programEscape the ordinary and start your career journey with us.This is a permanent, full-time role, office-based in Cebu Business Park.About BSA SolutionsWe are a talent outsourcing company with offices in the Philippines and...

We are seeking a highly motivated and experienced Service Desk Lead to oversee and manage our service desk operations. The ideal candidate will ensure timely resolution of client issues, enforce SLA adherence, and lead the service desk team to deliver exceptional customer support.Key Responsibilities·       Lead and manage day-to-day operations of the...

OverviewPeople Development Specialist at Megaworld CorporationThis is a full-time on-site role for an Account Management Specialist located in Mactan, Cebu. The Account Management Specialist will be responsible for managing client accounts, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks will include analyzing...

Design and implement daily, weekly, and seasonal recreational and wellness activity schedules, including beach games, poolside contests, fitness classes, arts and crafts, cultural experiences, and evening entertainmentCoordinate special events like holiday celebrations, themed nights, and guest competitionsInteract with guests to promote activities and...

Role DescriptionThis is a full-time on-site role for an Account Management Specialist located in Mactan, Cebu. The Account Management Specialist will be responsible for managing client accounts, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks will include analyzing client needs, maintaining ongoing communication...