International Mobility Senior Specialist

1 week ago

Makati City, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per year
  • REQ
  • 26/08/2025
  • Customer Loyalty
  • Makati City, Filipijnen
  • ING Hubs

An IM professional, within Global HR, who will be responsible for:

Receiving

  • s/tickets via Tier 1 Mobility and resolve them if in scope
  • Attending to ING employee concerns and raise escalations to Senior Advisor/Circle Lead, if necessary
  • Working closely with IM Advisors
  • Completing additional tasks delegated by the Circle Lead
  • Assisting in the creation of WPI for IM policies and processes
    Owning the resolution of comple- queries and concerns of ING employees, ensuring timely, accurate, and value-add responses
  • Ensuring contact with local IM SPOCs and HR In-Country process teams to develop and maintain a strong knowledge of country specific processes
  • Creating and managing cases in Service Now including outstanding issues and concerns
  • Participating in audit activities, if necessary, to ensure processes meet business controls requirements
  • Ensuring compliance in line with ING policies and procedures especially when dealing with third party vendors

If you are good at:

  • Mapping, monitoring, and optimizing global HR processes, operations, and services together with Global HR Process owners, Service Center colleagues, and Global HR colleagues. In this role, you ensure that processes remain lean, employee-centric, and compliant
    Initiating Immigration, Relocation, and Ta- services for ING's International Mobility Program
  • Managing foreign locals and facilitating relocation to the hiring/receiving country
  • Sending initial communication and consent form to foreign locals and following up in case the latter has not been signed yet
    Driving operations in the global International Mobility space including co-designing the global International Mobility policies, processes, supporting tools and governance in close cooperation with Community of E- pertise (CoE) partners
    Participating to identify and improve on Workday processes for a global consistent way of working for International Mobility population. You are also epected to work on the full interfacing between the tooling of the e- ternal vendors
  • Coordinating with Recruitment and Home/Host People Services for any requirements necessary for the assignment
    Working closely with the other epertise teams and HRBPs and support them with international mobility issues in line with the operating model. You ensure that stakeholders are informed and guided in dealing with any process changes. Within the other e- pert teams, business lines and countries, you become a trusted advisor who can effectively help to implement the way of working with a shared services center

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ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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