IT Helpdesk

Keep global SaaS systems secure with your IT expertise

In today's digital landscape, every click counts and every login matters. Imagine building a global career in IT without leaving the Philippines-managing SaaS systems, securing access, and supporting worldwide teams. This role lets you code your future, upgrade your skills, and troubleshoot your way into global success.

What You'll Do

Be part of our client's team as an IT Helpdesk - Identity and Access Management (IAM) Specialist, handling frontline IT requests, SaaS setups, and access management. You'll manage user accounts, ensure compliance, and provide efficient technical support-all while working with global teams and growing your career in IT.

Role Snapshot

Employment type: Full-time

Shift: Shifting

Work setup: Permanent Work from Home

Perks You'll Enjoy

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Permanent WFH arrangement
• Prime office location in Makati (easy access to MRT, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to office gyms with a fitness trainer
• Exclusive lifestyle perks (hotel, restaurant discounts, and more)
• Unlimited referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves, 5 convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What It Takes to Succeed

• 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (preferably U.S./EU clients)
• Strong English communication skills-both written and verbal
• Familiarity with SaaS tools (G Suite, Slack, CRMs, Jira, etc.)
• Comfortable managing user access for SaaS apps (Figma, Miro, Salesforce, Slack, etc.)
• Strong attention to detail and process discipline
• Steady and reliable during low activity periods; strong time management
• Tech-curious and proactive in learning new tools, updates, and processes

Your Daily Impact

• Monitor the in-house ticketing system and acknowledge requests within defined first response targets
• Access SaaS environments to perform provisioning, deprovisioning, changes, and simple setup workflows
• Execute only defined steps in the runbook; pause and escalate when needed
• Log every action with notes, request links, and supporting evidence in the system of record
• Meet service levels for first response and resolution by request type
• Maintain reliable shift coverage and complete clean handoffs with pending items and owners

Who You'll Work With

Our client is a leader in simplifying SaaS management, compliance, and access for organizations worldwide. Their flagship solution helps businesses streamline IT and security operations by automating user provisioning, tracking vendor compliance, and eliminating inefficiencies. With integrations to 400+ apps, including Google Workspace, Slack, Notion, Figma, and GitHub, they enable companies to manage their entire SaaS stack in one secure, automated platform.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra