Project Manager

6 days ago

Mandaluyong City, National Capital Region, Philippines Addforce Human Resources Solution Inc. Full time ₱1,080,000 - ₱1,200,000 per year

Project Manager – Professional Services

Location: Manila, Philippines (Hybrid)

Employment Type: Full-Time

Work Schedule: Night Shift

Salary Range: PHP 90,000 – 100,000 per month (depending on experience)

Job Summary

We are looking for a Project Manager – Professional Services to lead and deliver multiple implementation projects for our clients. The ideal candidate is a proactive, organized, and strategic professional with solid experience in project management, technical consulting, and client engagement. This role requires strong leadership, cross-functional coordination, and the ability to manage complex implementation projects with a focus on client satisfaction and operational excellence.

Key Responsibilities:

  • Lead and manage day-to-day operational and tactical aspects of multiple implementation projects.
  • Create and maintain detailed project plans, timelines, and status reports.
  • Define customer requirements and ensure proper documentation of all deliverables.
  • Communicate project progress, risks, and status updates to internal teams and client stakeholders.
  • Collaborate with project managers and partners to ensure seamless implementation.
  • Identify and mitigate project risks proactively.
  • Maintain strong client and vendor relationships to ensure smooth project execution.
  • Handle and de-escalate client issues professionally and independently.
  • Drive process improvement and efficiency initiatives within Professional Services.

Qualifications:

  • Minimum of 3 years of experience in Project Management, Implementation, or Technical Consulting (preferably within the Call Center or SaaS industry).
  • Proven ability to manage multiple concurrent projects with minimal supervision.
  • Experience creating project documentation such as charters, timelines, and status reports.
  • Excellent communication, leadership, and stakeholder management skills.
  • Strong organizational and time management abilities.
  • Bachelor's degree in Business, Information Technology, or related field (or equivalent work experience).

Preferred Experience:

  • Experience managing VoIP or Call Center solution implementations (e.g., Genesys, Avaya, Cisco, Aspect, InContact, Interactive Intelligence).
  • Familiarity with CRM and Lead Management platforms (e.g., Salesforce, NetSuite, RightNow).
  • Knowledge of SaaS, CRM, PBX, Dialer, CTI, VoIP, IVR/VRU, and Call Center operations.
  • Experience with Workforce Optimization (WFO) tools is an advantage.

Compensation and Benefits:

  • Monthly salary range: PHP 90,000 – 100,000 (based on experience)
  • Company stock options
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid leave with cash conversion option
  • HMO coverage with free dependents
  • Retirement plan and life insurance
  • Internet and meal allowance for hybrid setup
  • Employee Assistance Program (mental and social well-being)
  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, solo parent leave, special leave for women)

Job Types: Full-time, Permanent

Pay: Php90, Php100,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • Project Management, Implementation, or Technical Consulting: 3 years (Preferred)
  • CRM systems, VoIP, or call center technologies: 3 years (Preferred)
  • implementation lifecycle and client onboarding processes.: 3 years (Preferred)
  • a Call Center, BPO, or SaaS environment: 3 years (Preferred)

Work Location: In person

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