Front Office Associate

1 day ago

Davao City, Davao, Philippines Sotogrande Hotel and Resort Group Full time

About the role

We are seeking a Front Office Associate to join our team at SotoGrande Hotel Davao, Ma-a, Davao City. In this full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay.

What you'll be doing:

  • Greeting and welcoming guests upon arrival, checking them in and out efficiently.
  • Responding to guest inquiries and requests in a friendly and professional manner.
  • Managing guest reservations, room allocations and maintaining accurate records.
  • Handling cash and electronic payments securely and accurately.
  • Providing concierge services, such as arranging transportation, making dining reservations, and suggesting local attractions.
  • Assisting with baggage handling and luggage storage as needed.
  • Maintaining a clean and organized front desk area.
  • Adhering to all hotel policies, procedures and safety protocols.

What we're looking for:

  • Previous experience in a customer-facing role within the hospitality industry, preferably in a hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds.
  • Strong problem-solving and decision-making skills, with the ability to remain calm under pressure.
  • Proficiency in English, both written and verbal, with additional language skills being an advantage.
  • Knowledge of front office operations, including reservations, check-in/check-out, and handling cash and electronic payments.
  • Flexible and adaptable, with the ability to work in a fast-paced environment and during peak hours.
  • A warm, friendly and professional demeanor, with a genuine passion for providing exceptional customer service.

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