Services Consultant

2 weeks ago

Philippines Dayforce Full time
 
About the opportunity 
The Service Consultant is responsible for all phases of a new client being introduced to Dayforce's system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that align with our commitment to reliable, repeatable, and high-quality implementation practices.
What you'll get to do 

Responsible for managing projects that vary in nature based on the solution purchased and the complexity of requirements.
Contribute to project plans and ensure the project is on time, meets and/or exceeds client expectations, and follows internal processes.
Work in conjunction with resources within and outside of the team to complete an implementation.
Promote teamwork among those working on the implementation, developing strong working relationships with internal resources, customers, and peers.
Work independently to resolve project issues and escalate when appropriate.
Demonstrate an in-depth understanding of the Payroll/HR environment, with exposure to sub-functions such as Finance, benefits administration, labor relations, training development, and technical environments.
Conduct preliminary client interviews to review changes, needs, and processes required for successful implementation (may include needs analysis, gap/fit analysis).
Translate business process requirements into configuration requirements for the purchased Dayforce solution.
Prepare customers for implementation completion, review product processes, assist with pre-input reports, run interfaces, time & attendance imports, and provide training for the first live payroll.
Review the Service checklist to ensure the client understands how to enter payroll items not covered during live inputs.
Test and document custom solutions for customers.
Design and execute system integration and user acceptance tests.
Ensure implementation quality by reviewing backend testing, verifying ID/password info, and confirming billing and remittance setups.
Ensure a smooth transition to the service team.

Skills and experience we value 

Bachelor's degree
Exposure to basic project management principles
Minimum 4 years in customer service/consultancy, payroll processing, or project management coordination
Proficient in Microsoft Office products
Experience with SaaS/Cloud software; HRIS experience preferred
Understanding of relational databases, SQL, and XML
Experience with tools such as Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, etc.
Ability to implement an HRIS module or similar solution

 

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