Sr. Network Engineer

1 day ago

Taguig, National Capital Region, Philippines Pan Asia Resources PH Inc. Full time ₱45,000 - ₱65,000 per year

Sr. Network Engineer (Unified Communication/VOIP Support)

Non-negotiable Skills:

  • Experience in configuring and troubleshooting Cisco Unity Connection Cisco Unified Call Manager (CUCM)
  • Experience in configuring and troubleshooting Cisco Contact Center tools (Finesse, Egain, Calabrio, ICM)
  • Knowledge and troubleshooting Cisco Unified Border Element (CUBE)

Job Qualifications:

  • 4-year or 5-year degree (Computer Science, Information Systems, Computer Engineering, Electronics and Communication Engineering or relational functional field) or equivalent work experience.
  • CCNA Collaboration and/or equivalent combination of education or work experience.
  • 5+ years acting as a lead voice support engineer in infrastructure/voice network environments performing voice network planning, architecture design, engineering (hardware and software) and optimization.
  • 5+ years of engineering and deployment experience.
  • Strong knowledge of voice network hardware and software, voice network infrastructure and design, voice topologies and protocols.
  • Engineer will also need skills and experience in some or all of the following Voice solutions:

o Cisco Unity Connection Cisco Unified Call Manager (CUCM)

o Cisco Voice Portal (CVP)

o Cisco Unified Border Element (CUBE)

o VXML Gateways

o Session Initiation Protocol (SIP) Trunks

o Cisco Emergency Responder (CER)

o Cisco Attendant Console

o Cisco Unified Communications Manager Session Management Edition (SME)

o Cisco WebEx Soft Phone

o Voice Gateways, PSTN Trunks FXO, T1/E1

o QoS Knowledge for Voice and Video Infrastructure

o Enterprise Dial-Plan knowledge

Main responsibilities

  • Strong level knowledge of voice network hardware and software, topologies and protocols.
  • Excellent knowledge of Cisco VoIP infrastructure.
  • Strong experience in Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems.
  • In-depth experience with selection, design, implementation and support of enterprise voice network systems and diagnostic tools.
  • Strong analytical ability, judgment and problem analysis techniques.
  • Excellent organizational, project management and troubleshooting skills with attention to detail.
  • Strong ability to understand client expectations and to resolve issues that may affect delivery.
  • Strong written and verbal communication skills with the ability to communicate technical proposals to management.
  • Strong interpersonal skills with the ability to work effectively in a matrixed organization.
  • Strong ability to mentor, coach and train lower-level engineers.
  • Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
  • Demonstrate ability to work with minimal direct supervision.
  • Skills and experience in working independently, determining methods and procedures on new assignments.
  • Skills and experience dealing with high pressure situations and quick changing circumstances, retail background is plus.
  • Available to work 24x7 shifting or On-Call rotation as required.

Job Types: Full-time, Permanent

Pay: Php45, Php65,000.00 per month

Work Location: In person

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