Repairs and Maintenance Administrator

Job Role: Repairs and Maintenance Administrator

Compensation range: $1500 - $1800 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you'll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: an Australian company that modernises repairs and maintenance for the retail industry. While most areas of retail have evolved, R&M has often been slow, manual, and unreliable. Ticked Off was created to fix this gap by giving retail teams a clearer, faster, and more consistent way to manage maintenance.

They offer a fully managed service supported by smart technology, giving businesses more visibility, better contractor coordination, and fewer hassles. Their goal is to make repairs and maintenance easier so retail teams can focus on what matters.

Role Overview: The R&M Administrator provides proactive and timely administrative support to the operations team, ensuring accurate record keeping and reporting, minimising overdue tasks by coordinating and following up critical activities, and supporting with ad hoc administrative requirements as required. A key requirement of the role is to ensure accurate and timely communication with a particular focus on supporting interactions between Ticked Off operations and the contractor network.

Key Responsibilities:

Record Keeping - Ensure assigned record keeping is accurate and updated. Support the operations team with executing data quality initiatives such as updating core R&M information for maintenance jobs, customers, and contractors. Support with maintaining account and user details.

Communication - Ensure clear, timely, and accurate communications are used to coordinate the follow-up and completion of overdue maintenance activities.

Coordinate Follow-Up and Completion of Overdue Activities - Proactively identify and follow up overdue actions, coordinating between Ticked Off Operations and contractors. Examples include:

• Nominating jobs to suppliers
• Quote responses
• Contractor attendance
• Attendance dates past due
• Supplier job completions
• Supplier invoicing

Provide Ad Hoc Support - Respond to ad hoc requests from the operations team with timely feedback and solutions to administrative challenges. Examples include:

• Extracting and preparing reports
• Following up contractor invoicing discrepancies
• Customer and contractor helpdesk support

General Administrative Support - Provide general support which may include dealing with queries, providing reports, tracking actions, and scheduling meetings.

• Communications - Professional-level verbal and written communication skills. Experienced in dealing with multiple stakeholders and collaborating effectively to achieve outcomes. Proactively provides management updates, keeping management informed of progress and any challenges requiring support.
• Problem-Solving - Ability to handle multiple issues and coordinate solutions for repairs and maintenance activities.
• Organisational Skills - Capable of proactively scheduling and managing tasks to completion, including coordinating multiple stakeholders. Experienced in managing high volumes of data and information. Excellent time management skills.
• Proficient Use of Technology - Proficient in Excel to produce reports and analyze information. Advanced user of Office products including Word and PowerPoint.
• Repairs & Maintenance Experience - Familiar with all aspects of the repairs and maintenance process including work order management, contractor management, work order completion, invoicing, and reporting. Aware of the importance of responsive ad hoc repairs and maintenance operations.