Training Specialist

2 days ago

Taguig, National Capital Region, Philippines Shearwater CPO® - Home of Clinicians Full time $40,000 - $60,000 per year

Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careers

Work Set-up:
Temporary Work From Home (for selected campaigns)

Physical Site:
Taguig or Cebu

Account:
Healthcare

Account Type:
BPO (Voice)

Our Clinicians & Associates advocates for better patient care while enjoying these benefits:

  • HMO on Day 1 with 2 Dependents upon regularization
  • Group Life Insurance
  • Highly Competitive Salary
  • Annual Salary Increase
  • Quarterly Performance Bonus
  • Service Incentive Leave (SIL) with Leave Conversion
  • Work-Life Integration

The job responsibilities of a
Training Specialist
are as follows but not limited to:

  • Responsible for developing, implementing and evaluating Shearwater Health training activities
  • Plans, assesses, organizes, coordinates, conducts and evaluates all SWH training programs and activities -- these include New Hire Training, Compliance Trainings, Refresher Courses, Specialty Trainings, Continuing Educations, Cross-Trainings, etc
  • Creates interactive and effective training presentations
  • Creates documents for, maintains and organizes Shearwater Health Training Library
  • Works with the Operations and Quality Assurance teams to analyze performance feedback and resolve issues

Required Qualifications:

  • Graduate of a bachelor's degree of any non-medical allied course
  • Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness; teaching credentials or certification a plus
  • At least 6 – 12 months experience in the BPO/CPO industry
  • With at least 6-12 months teaching experience
  • Must be aligned with a minimum of B2 language band score requirement
  • At least 2 years of recent & pertinent clinical/hospital or similar experience
  • Clinical Subject Matter Expertise with the use of technical and professional knowledge and skills to accomplish results related to the process handled.
  • Knowledgeable in Medical/Clinical Summary Writing. The manner of narrating clinical picture consistent with a standard format of documentation per client format and jurisdictional requirement covering critical elements of narrative from subjective, objective, assessment, treatment planning.
  • State Specific Evidence-Based Guidelines or Client Proprietary Guidelines familiarity with the appropriate evidence-based guidelines used or client proprietary guidelines in coming up with a clinical decision related to a treatment, diagnosis, or health condition

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