Credit and Collection Assistant

2 days ago

Baliuag P, Philippines Cebu oversea Full time ₱250,000 - ₱500,000 per year

Job Summary:

We are seeking a detail-oriented and customer-focused CCD Associate to support the company's credit and collections operations. The role involves monitoring customer accounts, processing payments, following up on overdue invoices, maintaining accurate records, and ensuring compliance with credit policies. The CCD Associate will also serve as a liaison between the company and clients to resolve billing or payment issues.

Key Responsibilities:

  • Process customer payments and update accounts in the system.
  • Monitor and review customer account balances, credit limits, and payment terms.
  • Follow up on overdue accounts through calls, emails, and written communication.
  • Investigate and resolve billing discrepancies or disputes.
  • Maintain accurate and up-to-date customer records in the credit/collections database.
  • Generate daily, weekly, and monthly reports on account status and collections progress.
  • Support the CCD Supervisor in implementing credit policies and procedures.
  • Coordinate with Sales, Finance, and Customer Service teams regarding account status.
  • Provide excellent customer service while handling sensitive financial matters.
  • Ensure compliance with company policies and relevant financial regulations.

Requirements:

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred).
  • Experience in credit, collections, or accounts receivable is an advantage.
  • Strong communication, negotiation, and customer service skills.
  • Proficiency in MS Office (especially Excel) and accounting/ERP software.
  • High attention to detail, accuracy, and confidentiality.
  • Ability to work under pressure and meet deadlines.

Job Type: Full-time

Work Location: In person

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