IT Applications Analyst, Business Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Applications Analyst, BA role with TaskUs:

Think of yourself as someone who works closely with Senior Applications Analysts and upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support and requirements analysis for our Ridiculously Awesome applications

Imagine yourself going to work with one thing on your mind: day to day planning, research, and documentation of all aspects of a specific project.

Key Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Lead the team in analyzing project requirements - includes scoping, setting up discovery meetings, and work estimation.

• Understand the Business Process/Function to determine and propose the needed solution for the project.

• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Develop a detailed project plan to track progress of each project.

• Use appropriate verification techniques to manage changes in project scope, schedule and costs.

• Measure project performance using appropriate systems, tools and techniques.

• Report and escalate to management as needed.

• Manage the relationship with the client and all stakeholders.

• Establish and maintain relationships with third parties/vendors.

• Create and maintain comprehensive project documentation - includes Business Requirements Documents and project status.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.

Required Qualifications:

• 5+ years of proven working experience as a Systems Analyst in the IT industry - specifically in software development.

• With technical background and working knowledge (or hands-on experience) on software development specializing in web apps, browser extensions, mobile and data analytics - includes experience with Agile (and waterfall) methodologies.

• Solid experience with BPO frontline processes and workflows (i.e. content moderation, hybrid customer support, back office processing, operational KPIs, etc.).

• Excellent client-facing and internal communication skills.

• Excellent written and verbal communication skills.

• Solid project management and organizational skills including attention to detail and multi-tasking skills.

• Strong working knowledge of Microsoft Office or G Suite, and MS Project or similar software.

• Working knowledge of JIRA, Smartsheet and Visual Studio is a plus.

• Experience with other SaaS applications (like Oracle, Salesforce, Concur, Docebo) and ITSM (like ServiceNow) and Lean/6 Sigma experience/credentials preferred. If you have experience in delivery of Enterprise Applications in compliance with ISO 27001, that's nice to have.

• Knowledge with ETL Processes/Data Analysis are good to have.

Education / Certifications:

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Work Location / Work Schedule / Travel: 

• Remote (onsite as needed and during events)

• Rotating/ Shifting

• Amenable to start ASAP or in 30 days

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL