Branch Manager

The Branch Manager is responsible for overseeing the overall operations of the branch, ensuring that daily activities run smoothly and efficiently. This role involves managing staff, handling customer concerns, monitoring financial performance, and ensuring that the branch meets its targets. The Branch Manager also serves as the primary point of contact between management, employees, clients, and partner agencies.

Duties and Responsibilities:

1. Oversee and supervise day-to-day branch operations to ensure efficiency, accuracy, and compliance with company standards.

2. Ensure that all branch targets, goals, and performance metrics are consistently achieved.

3. Implement policies, procedures, and best practices to improve operational effectiveness.

4. Monitor attendance and performance of staff to ensure alignment with organizational objectives.

5. Prepare and submit branch performance reports (monthly, quarterly, and annual).

6. Ensure high levels of customer satisfaction by providing professional and efficient customer care services.

7. Handle escalated customer complaints, resolving them in a timely and effective manner.

8. Interact with clients through phone, email, social media, and face-to-face meetings.

9. Attend orientations, seminars, and partner agency events as a representative of the company.

10. Oversee branch financial operations, ensuring accuracy in payments, budgets, and reports.

11. Monitor and review branch expenses and ensure timely submission of financial requirements.

12. Ensure all financial transactions and records are accurate, balanced, and compliant with company policies.

13. Collaborate with the Finance team to maintain budgetary discipline and accountability.

14. Supervise, guide, and coach staff to ensure high performance and professional growth.

15. Conduct meetings, training sessions, and performance reviews for branch employees.

16. Foster a positive work environment by addressing team concerns and motivating employees.

17. Coordinate with Sales and Marketing staff to support client acquisition and promotions.

18. Work closely with management to maintain efficient communication channels with clients and staff.

19. Coordinate with partner agencies and internal departments for operational and marketing initiatives.

20. Ensure timely updates to management on branch concerns, activities, and accomplishments.

21. Perform all other tasks instructed by immediate superior which are directly related to business operations.

Skills and Competencies:

1. Bachelor's degree in Business Administration, Management, Finance, or related field.

2. Proven experience in branch management, operations supervision, or a leadership role.

3. Strong leadership, decision-making, and problem-solving skills.

4. Excellent communication and interpersonal abilities.

5. Ability to handle customer concerns with professionalism and patience.

6. Proficiency in MS Office applications and digital communication tools (email, chat, social media).

7. Strong organizational skills with the ability to manage multiple responsibilities simultaneously.

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Work Location: In person