Customer Service Representative

3 days ago

Cebu City, Central Visayas, Philippines CSV Now Full time $800,000 - $1,200,000 per year

Job Title:
Customer Service Representative

Location:
Cebu City, Cebu

Job Type:
Full-time | Onsite

Work Schedule:
Night Shift

Company Overview:

CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.

Role Overview:

In this role, you'll be the first point of contact for customers, handling inbound calls and support tickets related to tracking, delivery updates, and other logistics inquiries.

Accuracy, compliance, and attention to detail are key, as you'll report any exceptions directly to the higher department . If you thrive in a fast-paced environment, enjoy helping people, and want to develop your communication skills, we'd like to have you on the team.

What You'll Be Doing:

  • Serve as the main point of contact for customers, assisting with inquiries via calls and support tickets.
  • Use the company's knowledge base and internal resources to provide accurate, timely responses to product or service-related questions.
  • Maintain a positive, empathetic, and professional attitude in every customer interaction.
  • Log and document all customer interactions accurately in the CRM system to ensure traceability and follow-up.
  • Coordinate with the internal departments to ensure fast and efficient resolution of customer issues.

Who We're Looking For:

  • At least 6 months of BPO experience
  • Experience in logistics, quality control, or delivery operations preferred but not required.
  • Strong English communication skills, both written and verbal
  • Excellent comprehension and active listening skills
  • A quick learner with the ability to adapt to new tools, systems, and processes
  • Experience in inbound support, ticketing systems, or logistics accounts is a plus

Work Schedule & Location:

  • Onsite at 1Nito Tower, Cebu City
  • Night shift, with openness to a shifting schedule
  • Immediate availability preferred

Perks and Benefits:

  • Enjoy a 13th-month salary
  • 10% night differential
  • HMO coverage starting after 90 days
  • Full government-mandated benefits
  • Exciting career growth opportunities in a pioneering account
  • Positive, collaborative, and growth-driven work environment

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