Customer Service Representative

1 day ago

Cebu City, Central Visayas, Philippines Fusion CX Full time ₱150,000 - ₱300,000 per year

Fusion CX is Hiring- Call Center Representative, Cebu Site.

Responsibilities:

  • Managed both inbound and outbound customer calls, addressing a variety of inquiries and concerns.

  • Provided pre-finance and post-finance support, including assistance with parts inquiries, returns, replacements, refunds, and order tracking.

  • Handled order placement over the phone, offering detailed information on item descriptions, compatibility, and pricing.

  • Delivered accurate quotes to customers considering future purchases and provided expert advice on auto parts and components.

  • Documented all call activities and customer interactions using the company's CRM platform.

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