POS Field Technician

2 days ago

Santo Tomas, Calabarzon, Philippines Tangent Solutions Full time ₱180,000 - ₱216,000 per year

Calling all IT and POS terminal enthusiasts

The largest non-bank POS terminal network in the Philippines is hiring.

Join our expansion as we look for qualified Field Technicians in the Philippines.

What you'll get?

  • Permanent and Direct employment (Not under agency)
  • Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
  • Motorcycle Allowance

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

JOB SUMMARY:

  • The Field Technician plays a crucial role in the efficient and effective fulfilment and management of clients' service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment and reporting, including asset care and management.

JOB DESCRIPTION:

  • Service request fulfilment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer's specifications and requirements, including agreed service turnaround time or completion.
  • Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
  • Merchant Training: Provide training to merchants to ensure that all merchant's cashiers understand the functionality, basic care and security of the deployed terminals.
  • Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
  • On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
  • Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
  • Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done
  • Submission of Field Service Reports: Comply with the company's policy and procedures on on-time submission of field service and related reports.
  • Field Expense Liquidation: Comply with the company's policy and procedures on on-time liquidation of field expenses.
  • Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment.
  • Others: Attend scheduled trainings and meetings from time to time.

JOB QUALIFICATIONS:

  • Technical Vocational graduate/any Technical-related college degree or undergraduate.
  • Computer literate and knowledgeable in Basic Windows Applications.
  • Has a motorcycle, updated driver's license, and ORCR.
  • Has experience or a background in providing good customer service is an advantage.
  • Willing to do Fieldwork.
  • Willing to work on Holidays and render overtime/on-call per business requirement.
  • Willing to be trained in our Manila office. (Paid training)

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php15, Php18,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Do you have your own motorcycle, driver's license, and ORCR?
  • Are you willing to be trained in our Manila office? (This is a paid training)
  • Are you willing to work on Holidays and render overtime/on-call per business requirement?
  • Are you computer literate and knowledgeable in Basic Windows Applications?
  • Are you a technical vocational graduate, or do you have any technical-related college degree, college level or undergraduate?
  • Are you willing to accept NCR minimum wage plus a monthly motorcycle maintenance allowance?

Work Location: In person

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