Urgent Hiring

7 days ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

We're seeking a proactive and detail-oriented IT Service Desk and Security Analyst to join our growing IT team. This hybrid role combines frontline technical support with a focus on IT security operations. You will be the first point of contact for internal technical support issues, while also playing a key role in protecting our infrastructure from security threats.

If you thrive in a fast-paced environment, have a passion for helping people solve problems, and are eager to contribute to our cybersecurity posture, we'd love to hear from you

Key Responsibilities

IT Service Desk:

  • Provide Level 1 & 2 technical support to internal users via ticketing system, phone, email, and in-person.
  • Troubleshoot hardware, software, networking, and peripheral issues.
  • Manage user accounts, access, and permissions (Active Directory, Office 365, etc.).
  • Assist with the setup and deployment of workstations, laptops, and mobile devices.
  • Document issues, resolutions, and support procedures for future reference.

Security Analyst:

  • Monitor and respond to security alerts and incidents.
  • Conduct regular vulnerability assessments and coordinate remediation efforts.
  • Support the implementation of security policies, procedures, and awareness programs.
  • Assist with audits, compliance checks, and risk assessments (ISO 27001, NIST, etc.).
  • Collaborate with IT and DevOps teams to ensure secure system configurations.

Qualifications
  • Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field (or equivalent experience).
  • Experience: 3 years in an IT support or security role (combined or separate).
  • Certifications (preferred): CompTIA Security+, ITIL, Microsoft M365, or equivalent.
  • Strong knowledge of Windows, macOS, and Office 365 environments.
  • Familiarity with SIEM tools, endpoint protection, and network security practices.
  • Excellent problem-solving, communication, and customer service skills.

Why Join Us?
  • Competitive salary and benefits package
  • Opportunities for professional growth and certifications
  • Dynamic, supportive, and security-conscious work culture

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