Sales Operations

Join a High-Performance Culture That Drives Innovation and Excellence 

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv? 

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. 
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. 
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 
  
  

Brief Job Description: 

The Sales Operations & Support Analyst role will support the Vertiv Asia business to drive efficiency improvements. By coordinating and undertaking the preparation and consolidation of Operations & Procurement analysis, forecasting and tracking reports + managing the item master database. Analysis and interpretation of results and preparation of various reports to support the teams' planning, control and performance management processes. 

Key responsibilities:

• Create reports & dashboards to monitor the status of Operations & Procurement KPIs
• Manage Item Master database for Asia Market Units in coordination with IT China to ensure timely and accurate part number generation (TC14 to Oracle Onida). 
• Manage Item Master database for Vertiv Malaysia Plant (PD Cloud 2 to Oracle Onida).
• Support Finance, Product Management Group, Procurement, Operations, and Service teams in resolving Item set-up issues.
• Collaborate with Finance to establish annual standard cost for Vertiv Asia. 
• Update & maintain safety stocks and ABC classification in Oracle.
• Translate data and analysis into simplified presentations, effectively communicating findings to leaders of key trends, insights, and implications while aligning stakeholders on action plans
• Identify & implement new processes and improvement opportunities to maximize Operations and Procurement Teams productivity.
• Generate and maintain weekly, monthly & quarterly management reports and dashboards. 

Main contacts with the company:

• Operations Team
• Procurement Team
• Sales Operations & Support Team
• Service Team
• Finance Team
• Product Management Team
• IT 

Specialist Knowledge:

• Proficiency in Microsoft Excel, modelling and detailed analytics
• Deep proficiency in analytic tools, and service systems. 
• Proficiency in query languages a plus e.g. SQL
• Comprehensive knowledge of Oracle, Power BI, Robotic process Automation (RPA)
• Continuously improve and maintain business analytics skills

Practical Experience:

• Focus on customer and business needs
• Create solutions that effectively address problems
• Ability to combine long term and short-term goals by setting priorities
• Works to deadlines, highly collaborative and adaptive
• Ability to understand commercial challenges, derive insights from data & make recommendations
• Managing multiple stakeholders and priorities (multi-tasking)
• 3 to 5 years of relevant work experience

Education/Qualification:

• Bachelor's Degree in Information Technology, Computer Engineering, Business or related field
• Relevant experience in an analyst/computer programming role

Personal Attributes:

• Attention to detail, disciplined, self-motivated and proactive 
• Highly analytical
• A natural curiosity to understand complex issues, identify patterns and synthesise insights from analysis
• Continuously improve and maintain business analytics skills
• Ability to leverage communication and interpersonal skills to build relationships, be persuasive and persistent at all levels of the organization and across various cultures.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion. 

OUR STRATEGIC PRIORITIES 

• Customer Focus 
• Operational Excellence 
• High-Performance Culture 
• Innovation 
• Financial Strength 

OUR BEHAVIORS 

• Think Big and Execute 
• Act With Urgency 
• Own It 
• Drive Continuous Improvement 
• Promote Transparent and Open Communication 
• Learn and Seek Out Development 
• Foster a Customer-First Mindset 
• Lead by Example