
QA Analyst – ECommerce Account
4 days ago
Qualifications:
- Completed at least 2 years in college or a college graduate
- Minimum of 2+ years' experience as a QA Analyst in a BPO setup (retail domain experience preferred, but any domain is welcome)
- Strong analytical skills with keen attention to detail
- Excellent communication and feedback skills
What You'll Do:
- Monitor and evaluate calls, chats, and emails to ensure quality standards are met
- Provide coaching and feedback to agents to improve performance
- Collaborate with team leaders and trainers to drive process improvements
- Support quality initiatives to enhance customer satisfaction
- 20% Night differential and performance bonuses
- Competitive salary and performance incentives
- Paid training and continuous development opportunities
- Career growth opportunities
- Supportive team culture
- Comprehensive training and development
- Full Access to Workplace Amenities
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QA Analyst – ECommerce Account
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