Cinema Cashier

1. Job Summary

The Cinema Cashier is responsible for providing excellent customer service through efficient ticket selling, accurate cash handling, and assisting patrons with movie schedules, seat selection, and cinema-related inquiries. The role ensures fast and friendly service while maintaining SM Cinema's standards for accuracy, professionalism, and customer satisfaction.

2. Key Duties & Responsibilities
A. Ticketing & Customer Service

• Sell movie tickets and/or snack bar products using the POS system.
• Provide movie schedules, seat availability, and cinema promotions to customers.
• Assist customers with seat selection, booking issues, or membership/loyalty inquiries.
• Resolve minor customer concerns and escalate issues to the Cinema Supervisor when needed.

B. Cash Handling

• Receive payments (cash, cards, digital payments) accurately and securely.
• Issue official receipts, tickets, or vouchers.
• Balance cash drawer at the start and end of every shift.
• Ensure compliance with SM Cinema's cash management procedures.

C. Operations Support

• Monitor ticket booth supplies and request replenishment when necessary.
• Assist in maintaining cleanliness and orderliness of the ticket counter and lobby area.
• Support crowd management during peak hours, special events, or premiere screenings.
• Coordinate with ushers and cinema operations team for seamless service.

D. Compliance & Reporting

• Follow SM Supermalls' policies on safety, security, grooming, and customer handling.
• Protect customer data and follow confidentiality rules.
• Submit daily sales reports and discrepancy logs to the Cinema Supervisor.

JOB SPECIFICATION: CINEMA CASHIER
1. Education

• At least Senior High School graduate
• Preferred: Vocational/College level in Business, Hospitality, Tourism, or related fields.

2. Experience

• Preferred but not required:

• 6 months experience in cashiering, retail, fast food, cinema operations, or any customer-facing role.

• Fresh graduates are welcome to apply.

3. Knowledge & Skills Required

• Basic math skills and understanding of cash handling.
• Knowledge of POS systems (training provided by SM).
• Good communication and customer service skills.
• Ability to multitask efficiently in a fast-paced environment.
• Basic troubleshooting for tickets, scanning devices, and cinema system errors.

4. Personal Qualities

• Pleasant, approachable, and customer-friendly attitude.
• Honest, trustworthy, and detail-oriented.
• Able to work under pressure and remain calm during peak hours.
• Team player with a positive work ethic.
• Good grooming and professional appearance (per SM standards).

5. Physical Requirements

• Ability to stand for long hours.
• Good eyesight for reading screens and printed tickets.
• Ability to handle light lifting (e.g., ticket rolls, supplies).

6. Work Schedule

• Willing to work on shifting schedules, weekends, and holidays.
• Flexible to be assigned in any ticket booth or cinema station as needed.

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