People and Program Delivery Associate

Certified Digital Marketer (CDM) is a full-service learning and development company that caters to professionals and top corporations alike. We offer highly-rated and expert-led digital marketing training and certifications that have helped over 42,800 professionals see their advantage and be more.

We are proud to partner with 50+ local and international organizations to ensure our teaching meets global standards. These valued partners recognize the CDM Certification as proof of expertise in digital marketing.

We stand out as one of the few — if not the only — digital marketing training providers with over 250 Subject Matter Experts (SMEs) in our pool who are active practitioners and leaders in their industries. This ensures our content is always up-to-date with the latest technologies and best practices, which are passed on directly to our students.

We also take pride in our 50+ corporate clients, including leading organizations from the Top 1,000 Corporations in the Philippines and the Fortune 500 list, who trust CDM to enhance their digital maturity and accelerate their digital transformation through our business and corporate learning solutions.

We arelooking for a proactive and detail-oriented People & Program Delivery Associate to join our team.

In this role, you'll provide end-to-end support across People Operations, Office Management, and Program Delivery, helping to ensure smooth business operations and excellent employee and student experiences.

If you thrive in a fast-paced environment, enjoy problem-solving, and can handle multiple priorities with accuracy and professionalism, this role is for you.

People Operations

• Manage timekeeping, attendance, and payroll processing through the HRIS system.
• Administer employee benefits, including HMO and government-mandated contributions (SSS, PhilHealth, Pag-IBIG).
• Support employee relations through internal communications, events, and engagement surveys.
• Coordinate performance management processes and assist with performance-based pay updates.

Office Management

• Handle vendor and subscription management, ensuring timely payments and renewals.
• Coordinate business permits, legal documents, and compliance requirements.
• Manage office assets, inventory, and equipment maintenance.
• Oversee purchasing and vendor coordination for smooth daily operations.

Program Delivery (CX Operations)

• Support student management, enrollment, and record maintenance.
• Prepare classes, including LMS setup, Zoom sessions, student communications, and course materials.
• Manage post-training activities like survey tracking, feedback reporting, and class data updates.
• Coordinate logistics for both online and face-to-face sessions.

Facilitation & SME Management

• Assist in recruiting and onboarding Subject Matter Experts (SMEs) and Facilitators.
• Ensure all materials and logistics for classes are complete and up to date.
• Support training sessions, monitor delivery standards, and manage facilitator payments.

Qualifications

Education

• Bachelor's degree in Human Resources, Business Administration, Management, Education, or related field.

Experience: 3–5 years of hands-on experience in:

• Manage timekeeping, attendance, and payroll processing through the HRIS system.
• Office management, vendor coordination, and compliance
• Training or program administration and delivery

Technical Skills

• Proficient in Google Workspace, Microsoft Office, LMS platforms (e.g., Thinkific), Zoom, Kahoot, Typeform, and Viber.

Behavioral Competencies

• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Proactive and solutions-oriented mindset
• Collaborative and adaptable in a dynamic work environment

Why Join Us?

• Work in a collaborative and mission-driven environment
• Gain exposure to multiple facets of HR, operations, and program delivery
• Be part of a supportive leadership team and inclusive company culture

Application Instructions:If you're passionate about people operations and enjoy bringing structure and coordination to dynamic programs, we'd love to hear from you

Apply now through Indeed with your updated resume and a short cover letter explaining why you're a great fit for this role.