Service Order Manager

WinnCompanies is looking for a Service Order Residential Maintenance Manager to join our military housing team at Tierra Vista Communities at Los Angeles Air Force Base. Teamwork, innovation, and mutual respect.  At Island Palm Communities, our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.  Our team members are committed to helping people in the communities we serve, and we reward our team's passion and hard work with competitive pay, amazing benefits, and learning and growth opportunities.     The pay range for this position is $74,828 to $82,311 annually. Final salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. ResponsibilitiesScope, schedule, and coordinate service order work (internal and contracted). Utilize the Yardi tools to manage service orders.Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution.Participate in hiring, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members.Ensure the that all Winn Military Housing Services (WMHS), Lend Lease, and Military Partner policies, procedures, standards, and reporting requirements are effectively adhered to and communicated to employees.Communicate daily with community offices and maintenance department managers to ensure appropriate goals and targets are met for Service Orders.Scope and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities. Manage scheduled curb appeal.Perform quality control checks to ensure time and quality expectations are met.Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff.May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required. RequirementsHigh school diploma or GED equivalent.3-5 years of relevant work experience.1-3 years of supervisory experience in the maintenance field.A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.Working knowledge of residential maintenance and construction.Experience with computer systems, particularly Microsoft Office applications.Excellent customer service skills.Ability to manage and work with a diverse group of people and personalities.Ability to read and write in English, in order to understand basic instructions and take direction from supervisors.In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. Preferred QualificationsVocational or technical training.Experience with reporting, data analysis, forecasting, and budgeting.Experience with Yardi property management software. $74,828 - $82,311 a year Our Benefits: Regular full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit Why WinnCompanies? A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.  A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.  A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development. A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.   About Us: WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.   Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day. If you are a California Resident, please see our Notice of Collection here. Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. The position requires a background check which includes criminal, employment verification, reference checks, credit history and drug testing due to the following job responsibilities: administration of rental applications and other resident paperwork, acceptance of rental payments, unit inspections, and processing of financial and banking data.  Due to the access to personally identifiable information contained in resident applications and files, financial systems, unit keys, as well as interaction with resident population, employment applicants shall be subject to a criminal background check.  Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act. Current Winn employees should apply through this internal link.