Quality Control Proofreader

Precision in Every Word, Quality in Every Report

Bring clarity and consistency to market research reports while shaping your global career in quality assurance. Turn your eye for detail into a global career in market research. This is your chance to make your mark in quality assurance, ensuring reports meet international standards all while staying rooted at home. Join a role that values precision, fosters growth, and opens doors to international opportunity.

Job Description

As a Quality Control Proofreader, you will review and refine mystery shopping reports to ensure accuracy, professionalism, and compliance with client guidelines. You will correct errors, maintain consistency, and uphold report quality to meet global market research standards.

Job Overview

Employment type: Full-time

Shift: Day Shift, Monday - Friday, 9 AM - 5 PM PHT

Work setup: Permanent WFH

Exciting Perks Await

• Competitive Salary Package
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Excellent written English and grammar
• Strong attention to detail
• Target-driven individual
• Experience in proofreading or editorial roles an advantage but not required
• Strong communication skills
• Ability to follow detailed client instructions
• Comfortable working with templates and structured documents
• Prior mystery shopping experience (ideal, but not essential)
• Confidentiality and discretion are essential due to the nature of the reports

Your Daily Tasks

• Proofread and quality-check mystery shopping and audit reports before client submission.
• Correct grammar, spelling, punctuation, capitalization, and formatting to ensure clarity and professionalism.
• Maintain consistency in tone, structure, and language (British or American English as required).
• Review content for accuracy, completeness, and alignment with client guidelines and project instructions.
• Ensure reports are free of typos, formatting issues, missing sections, or contradictory information.
• Verify shopper observations, narratives, and scoring for consistency and compliance.
• Contact mystery shoppers via email to clarify or resolve incomplete, unclear, or inconsistent responses.
• Flag and escalate reports with serious quality issues (e.g., missing answers, mismatched data, unprofessional language, or formatting errors).
• Follow a structured proofreading checklist covering:
• Basic Proofreading: grammar, spelling, sentence structure, and phrasing.
• Formatting & Presentation: correct templates, layouts, bullet points, fonts, spacing, and headings.
• Content Accuracy & Completeness: full responses, consistent data, and no contradictions.
• Tone & Language: professional, objective, and aligned with client expectations.
• Flags & Escalations: report any issues requiring internal review.
• Final Check: ensure all corrections are applied, files are named properly, and delivered within deadlines.
• Communicate with internal teams for quality alignment, training calls, or discussions when needed.
• Support administrative tasks as required, including assisting mystery shoppers with instructions and updates.

About the Client

Our client is a trusted market research agency based in Ireland, providing businesses with accurate insights through mystery shopping and audit reports. With a reputation built on precision, quality, and reliability, they empower organizations to make informed decisions and improve customer experience. By joining their team, you become part of an international operation dedicated to setting the gold standard in market research reporting.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra