F&B Supervisor

Six Senses La Sagesse is committed to delivering an exceptional dining experience that blends culinary excellence with world-class service. As a Food & Beverage Supervisor, you will oversee daily restaurant, bar, or banquet operations, ensuring smooth service, staff coordination, and guest satisfaction. Your leadership, attention to detail, and passion for hospitality will contribute to an outstanding dining atmosphere in our luxury setting.

Main Responsibilities

Customer Service

• Ensures all guests receive impeccable service, creating a welcoming and luxurious dining experience.
• Handles guest inquiries, special requests, and complaints professionally and efficiently.
• Engages with guests, building rapport and ensuring their expectations are exceeded.
• Monitors service quality, ensuring consistency with fine dining and brand standards.
• Assists in organizing and overseeing VIP service, special events, and private dining experiences.

Operational

• Supervises daily restaurant, bar, and/or banquet operations, ensuring smooth and efficient service.
• Oversees table settings, presentation, and adherence to fine dining service etiquette.
• Coordinates with the kitchen, bar, and front-of-house teams to maintain seamless service flow.
• Ensures compliance with health, hygiene, and safety regulations, conducting regular inspections.
• Assists in managing inventory, ordering supplies, and monitoring stock levels.
• Supports the restaurant manager in scheduling, shift planning, and staff allocations.
• Ensures all POS transactions, billing, and payments are handled accurately.

Personnel

• Leads, trains, and mentors F&B staff to maintain the highest service standards.
• Conducts pre-shift briefings to communicate daily specials, VIP guests, and service priorities.
• Motivates and encourages a positive team environment, fostering collaboration and professionalism.
• Assists in conducting performance evaluations and providing feedback for staff development.

Other Duties

• Attends team meetings and F&B leadership discussions, contributing ideas for improvement.
• Assists in planning promotions, themed dining events, and seasonal menu changes.
• Ensures all staff adhere to the hotel's grooming, uniform, and presentation standards.
• Assists in budget control, cost management, and revenue optimization strategies.
• Performs any additional duties assigned by the Restaurant Manager or F&B Manager.
• Willing to be deployed to Grenada (Caribbean).

Qualifications & Requirements

• Minimum 2-3 years of experience in an F&B supervisory role within a luxury hotel, fine dining restaurant, or high-end resort.
• Strong knowledge of restaurant operations, food & beverage service, and fine dining etiquette.
• Experience in wine, spirits, and cocktail service, with certification in Responsible Beverage Service (RBS) preferred.
• Excellent leadership, problem-solving, and decision-making skills.
• Strong ability to train, mentor, and motivate a diverse team.
• Experience using POS systems, reservation management software, and basic financial reporting.
• Ability to work flexible hours, including weekends, holidays, and peak service times.
• Fluent in English; additional languages such as French, Spanish, Italian, or Mandarin are an advantage.
• Certification in Food Safety Handling and Hospitality Management training is a plus.

Job Type: Full-time

Work Location: In person