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Travel Sales Agent/Consultant

2 hours ago

Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time

What You'll Do

As a Travel Sales Agent, you'll help clients turn their travel plans into reality. You'll handle customer inquiries, recommend the best travel packages, and guide clients from first message to confirmed booking — all while delivering top-tier customer service.

Key Responsibilities:

Handle Customer Inquiries

  • Respond to sales inquiries via calls, chat, text, and email
  • Provide clear and accurate information about travel packages, destinations, and promotions
  • Assist customers throughout the booking process

Understand Client Needs

  • Identify customers' travel preferences, budget, and special requirements
  • Recommend suitable destinations, accommodations, flights, tours, and add-ons
  • Customize travel options to match each client's needs

Build Strong Client Relationships

  • Deliver friendly, personalized service to potential and repeat clients
  • Follow up on inquiries and maintain communication until booking is confirmed
  • Create a positive customer experience before, during, and after travel

Close Sales & Hit Targets

  • Use effective sales techniques to convert inquiries into bookings
  • Upsell upgrades, add-ons, and premium services when appropriate
  • Meet or exceed individual and team sales targets

Provide After-Sales Support

  • Assist clients with concerns, changes, or travel-related questions
  • Ensure a smooth and stress-free travel experience

Track & Report Sales Performance

  • Prepare daily or weekly sales reports
  • Monitor KPIs such as bookings, revenue, and conversion rates
  • Share insights and suggestions to help improve sales performance

Additional Responsibilities

  • Support marketing campaigns and promotions
  • Participate in travel expos, events, or online campaigns when needed
  • Assist with social media or customer engagement initiatives
  • Perform other sales-related tasks assigned by management

What We're Looking For:

  • Strong communication and customer service skills
  • Sales experience is an advantage (travel sales is a big plus)
  • Comfortable using chat, email, and phone for client communication
  • Goal-driven and confident in closing sales
  • Organized and able to handle multiple inquiries at once

Job Types: Full-time, Fresh graduate

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person