Product Support Representative Senior

22 hours ago

Makati City, National Capital Region, Philippines FIS Full time

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Commerce/Business

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you~ Are you FIS?

Role location~ Hybrid (three days in-office, two days virtual)

About The Role
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About The Team
Our team does Level 2 support which means replication of issue and investigation to provide a solution to client. We are the first point of contact of client to FIS. We collaborate with other functions like the Dev team or hosting team as needed.

What You Will Be Doing

  • Provides in-depth product support to FIS clients by resolving incoming inquiries via phone, email or support tickets
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
  • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
  • Client relationship management

What You Will Need

  • At least 10 years of application support experience in a banking or financing software
  • Knowledge in Leasing and Lending application configuration is a big plus.
  • Experience in Software management, configuration, client deployment
  • Strong analytical, organizational and time management skills
  • The ability to work independently
  • You are an excellent communicator and strong problem-solver

Added Bonus If You Have

  • Knowledge of FIS products a plus

What We Offer You
At FIS, you can learn, grow and make an impact in your career. Our benefits include~

  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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