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Call Center Representative

1 hour ago

Makati City, National Capital Region, Philippines Loop Contact Solutions Full time

We are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati, Metro Manila. We have immediate openings across various exciting campaigns, including:

  • Customer Service:
     Provide exceptional support and resolve inquiries for our valued customers.
  • Appointment Setting:
     Engage with potential clients to schedule appointments for our sales teams.
  • Sales:
     Drive revenue growth by effectively promoting our products and services.

We are particularly excited to announce openings for both our brand-new Pioneer Account and ongoing Ramp Campaigns

  • Pioneer Account:
     Be part of the initial team launching a new and exciting project This is a fantastic opportunity to shape processes and contribute to the early success of a groundbreaking campaign.
  • Ramp Campaigns:
     Join established and successful campaigns with existing processes and a supportive team, allowing you to quickly integrate and contribute to ongoing success.

Responsibilities may include (depending on the campaign):

  • Answering inbound calls and assisting customers with inquiries, issues, and requests.
  • Making outbound calls to potential clients for appointment setting or sales purposes.
  • Providing accurate information about products and services.
  • Troubleshooting customer issues and finding effective solutions.
  • Meeting and exceeding performance targets related to call handling, sales, or appointment setting.
  • Maintaining accurate records of customer interactions and transactions.
  • Following established procedures and guidelines.

Qualifications:

  • At least 
    6 months of proven experience
     in a call center environment.
  • Excellent communication skills, both verbal and written, in English.
  • Strong active listening and problem-solving abilities.
  • A customer-centric attitude with a passion for providing excellent service.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in basic computer applications.
  • Ability to work well independently and as part of a team.
  • Must be willing to work in our Makati office.
  • Must be able to start ASAP.